Privacy Policy

1. Introduction

Stump Boy Cairns (“we,” “us,” or “our”) operates www.stumpboycairns.com.au and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and Australian privacy laws.

2. Information We Collect

We may collect the following information:

Personal Details: Name, address, phone number, email (for quotes, bookings, and customer service).
Property Information: Stump locations, photos, and site details (to provide accurate service quotes and assessments).
Website Usage Data: IP addresses, browser types, cookies, and analytics (to enhance user experience and website functionality).
Communication Records: Emails, messages, and call logs for customer support and service verification.

3. How We Use Your Information

We use your information to:

Provide stump grinding and removal services in Cairns, Port Douglas, and surrounding areas.
Respond to service inquiries and provide quotes.
Communicate with you regarding service updates, promotions, or inquiries.
Improve our website functionality and customer experience.
Ensure compliance with legal and regulatory obligations.

4. Sharing of Information

We do not sell or rent your personal data. However, we may share it with:

Subcontractors & Local Contractors: If additional support is needed for large or specialized jobs (all subcontractors are bound by confidentiality agreements).
Legal & Regulatory Authorities: If required by law, court orders, or to protect our rights.
IT & Marketing Service Providers: For secure website management, advertising, and analytics.

5. Data Security

We implement strict security measures to protect your information:

SSL Encryption: All online submissions and communications are encrypted.
Secure Physical & Digital Storage: Customer records are securely stored in our Cairns office.
Staff Training: Employees are trained in data protection and confidentiality.
Restricted Access: Only authorized personnel can access your sensitive information.

6. Your Rights

Under Australian privacy laws, you have the right to:

Access & Correct your personal data upon request.
Request Deletion of your data (excluding records required by law).
Opt-Out of marketing communications (via the “unsubscribe” link in emails).
Lodge a Complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your data is mishandled.

7. Cookies & Tracking

We use cookies to:

Remember your preferences and previous quote requests.
Analyze website traffic and improve user experience (via Google Analytics).
You can disable cookies through your browser settings; however, this may affect website functionality.